Privacy Policy

Effective Date: July 23, 2025

Eloquent Analytics, LLC (“Eloquent Analytics,” “we,” “us,” “our”) provides a generalized consulting agency service and an SMS‑based job‑search coaching chatbot service (“Service”). This Privacy Policy explains how we collect, use, store, protect, and share information when you interact with the Service. We are committed to safeguarding your privacy and maintaining your trust.

1. Information We Collect

• Mobile phone number, required to deliver SMS messages.

• Optional personal identifiers (e.g., name, email, career interests) provided to personalize coaching.

• Conversation logs and usage metadata (timestamps, message content, engagement data) to support functionality and improvement.

2. Collection Methods

• Web opt‑in form where you enter your phone number (and optionally name/email) and agree to this policy.

• SMS opt‑in by texting a keyword (e.g., “START”), followed by a confirmation request (“Reply YES to confirm”) to ensure explicit consent.

3. Purpose and Use

• Deliver coaching messages, job‑search advice, and reminders.

• Respond to your queries via chatbot.

• Monitor Service performance, troubleshoot, and improve functionality.

• Provide user support and assistance.

4. Message Frequency

• You can expect approximately 1–3 messages per week. Frequency may vary based on your engagement.

5. Consent and Opt‑Out

• By signing up via form or SMS and confirming, you consent to receive messages and to this policy.

• To unsubscribe, reply “STOP” or “UNSUBSCRIBE.” We will send one confirmation message, cease messaging, and delete your data within 30 days.

6. Data Sharing

• Eloquent Analytics, LLC does not sell, rent, share, or distribute your mobile number or personal data for marketing purposes.

• Data may be shared with service providers (e.g., SMS delivery platforms) under strict confidentiality and only to facilitate the Service.

• Data may be disclosed if required by law (e.g., subpoena, court order).

7. Security and Retention

• We implement security measures such as encryption, secure storage, and access controls to protect your data.

• Personal data is retained only as long as necessary. After opt‑out or prolonged inactivity, your data is deleted within 30 days.

8. User Rights

• You may request access to, correction of, or deletion of your personal information by contacting us (see below).

• We will verify identity before fulfilling such requests.

9. Children’s Privacy

• The Service is intended for individuals aged 18 and older. We do not knowingly collect information from minors and will delete any we become aware of.

10. Updates to This Policy

• We may update this Privacy Policy. Changes will be noted with a revised effective date. We encourage you to review this policy periodically.

11. Contact Information

Eloquent Analytics, LLC

25 N Market Street, Suite 109

Jacksonville, FL 32202

Email: privacy@eloquentanalytics.com

By accessing or using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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